RingCentral
Freshservice

Automate Ticket Creation Seamlessly

Streamline your support process. Instantly convert inbound messages into tickets. Enhance response efficiency.

When this happens...

New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type

-

automatically do this!

Create Ticket
Create a new ticket.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating RingCentral with Freshservice allows businesses to automate the ticket creation process directly from inbound messages. Each time an inbound message is received, a new ticket is generated, ensuring no customer inquiry goes unnoticed. This seamless integration not only accelerates the resolution time but also reduces manual input, allowing support teams to focus on providing exceptional service and improving customer satisfaction.

Popular App Usecases

Missed Calls to Tasks
Transform missed calls into tasks for swift follow-up.
Quick Resolution for Missed Calls
Transform missed calls into issue resolutions efficiently.
Transform Missed Calls into Tasks
Automatically create tasks from missed calls.
Transform Missed Calls into Tasks
Turn missed calls into tasks without lifting a finger.
Efficiently Manage Incoming SMS
Transform incoming messages into actionable contacts seamlessly.
Automate SMS to Task Creation
Transform incoming messages into tasks seamlessly.
Instant SMS Customer Lookup
Access customer details immediately upon receiving an SMS.
Instantly Source Contact Info
Quickly find contacts with incoming SMS inquiries.
Instant SMS Contact Update
Automatic contact updates triggered by new SMS messages.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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