Instant Contact Management

Streamline your contact updates effortlessly. Connect inbound messages to your CRM seamlessly. Enhance support efficiency with every interaction.

When this happens...

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

automatically do this!

Find or Create Contact

Finds or create a contact.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

RingCentral

+

Zoho Desk

= Perfect Match

By integrating RingCentral with Zoho Desk, businesses can automate the process of finding or creating contacts whenever new inbound messages are received. This reduces manual entry errors and saves time for support teams. With each message triggering this action, agents can focus more on resolving customer issues rather than on administrative tasks, thereby improving overall service quality.