RingCentral
Freshservice

Streamlined Ticket Retrieval

Effortlessly link messages to tickets. Enhance your support response time. Focus on resolutions, not searches.

When this happens...

New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type

-

automatically do this!

Get Ticket
Get a ticket by ID.
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating RingCentral with Freshservice allows your support team to automatically retrieve tickets when new inbound messages are received. This high-value automation significantly reduces the time spent searching for ticket information, enabling your agents to respond faster and more effectively to customer queries. By orchestrating AI agents across these platforms, you can streamline workflows, minimize manual tasks, and enhance overall customer satisfaction.

Popular App Usecases

Instant Customer Creation
Automatically create customers with every incoming call.
Streamline Call Management
Turn every call into a productive subitem for tracking.
Instantly Create New Contacts
Automatically add new contacts with each inbound call.
Seamless Issue Updates
Automatically update issues from RingCentral notifications.
Instant Event Details Retrieval
Connect notifications to calendar events for smooth operations.
Streamline Event-Driven Data Retrieval
Automatically pull data matching specific criteria for quick insights.
Streamline Call Recordings to Issue
Automatically transition issues based on recorded calls.
Streamline Contact Management
Automatically update contacts based on new recordings.
Streamline Task Status Updates
Automate task status retrieval with each new call recording.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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