Streamline Issue Management

Automate your issue transitions effortlessly. Respond to customer inquiries in real-time. Improve your team's efficiency and resolution speed.

When this happens...

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral and Jira enables instant issue transitions based on incoming messages. Whenever a new message arrives, it automates the process of updating the status of related issues. This integration reduces the need for manual updates and accelerates workflows, allowing teams to focus on critical tasks and enhance customer satisfaction through timely responses.