RingCentral

Jira

Enhance Issue Tracking Efficiency

Streamline your issue management process. Instantly update issues from inbound messages. Experience faster resolutions with minimal manual input.

When this happens...

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

automatically do this!

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

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New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations

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Why

RingCentral

+

Jira

= Perfect Match

Integrating inbound messages from RingCentral with Jira for issue updates revolutionizes the support workflow. This automation triggers an event for each status change in customer inquiries, ensuring that issues are promptly addressed without manual intervention. By updating issue properties and applying necessary transitions, teams can focus on resolving problems efficiently, ultimately enhancing customer satisfaction and operational productivity.

Enhance Issue Tracking Efficiency

Explore Triggers and Actions

About the apps

About

RingCentral

About

Jira

Why

RingCentral

+

Jira

= Perfect Match

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