RingCentral
Freshservice

Auto Ticket Updates from Messages

Streamline your support workflow effortlessly. Automatically update tickets with inbound message events. Enhance response times and customer satisfaction.

When this happens...

New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type

-

automatically do this!

Update Ticket
Update a ticket.
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating RingCentral with Freshservice allows your support team to react promptly to customer inquiries. With every new inbound message, a ticket update is triggered, ensuring that nothing falls through the cracks. This automation eliminates manual entry, allowing agents to focus on more complex tasks and improving overall efficiency. By synchronizing communication and support systems, you enhance customer experiences and boost resolution speed, creating a more responsive service environment.

Popular App Usecases

Streamline Customer Query Resolution
Quickly retrieve customer details from messages.
Instant Contact Syncing
Automatically gather contacts from new inbound messages.
Efficient Ticket Updates
Automatically keep tickets updated with every call received.
Streamline Task Creation via SMS
Automatically create tasks from SMS messages for better project workflow.
Streamline Message Handling
Manage issue comments efficiently with real-time notifications.
Instant Ticket Creation from Calls
Automatically create tickets on incoming calls.
Streamline Call Handling Process
Remove contacts from workflows seamlessly after calls.
Instant Contact Creation
Automatically create contacts from inbound calls.
Instant Contact Creation
Create contacts instantly when receiving calls.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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