RingCentral

Jira

Streamlined SMS Issue Attachments

Effortlessly manage inbound SMS. Connect messaging with your issue tracker. Enhance productivity through automation.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

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New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating your SMS communications with issue tracking systems like Jira allows for seamless management of customer inquiries. By automatically adding attachments from new inbound SMS to existing issues, teams can ensure all relevant information is readily available for resolution. This automation reduces manual data entry, speeds up response times, and ultimately leads to improved customer satisfaction. Embrace this integration to elevate your support workflow and make the most out of every customer interaction.

Streamlined SMS Issue Attachments

Explore Triggers and Actions

About the apps

About

RingCentral

About

Jira

Why

RingCentral

+

Jira

= Perfect Match

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