Streamline SMS Ticketing Support

Transform incoming SMS into actionable ticket comments. Enhance support efficiency with instant updates. Keep your workflow seamless and responsive.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Add Ticket Comment

Adds a comment to a ticket.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk allows you to automate the process of adding comments to support tickets with each new SMS received. This integration eliminates the need for manual entry, ensuring that your support team can respond faster and focus on resolving customer issues instead. By streamlining communication through SMS, you enhance the overall customer experience and improve ticket resolution times, ultimately leading to higher satisfaction rates.