Streamline your support process. Automatically assign issues with each incoming SMS. Enhance response efficiency instantly.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Jira
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating RingCentral with Jira allows your team to automate the assignment of support issues triggered by inbound SMS messages. This integration ensures that every message received is promptly addressed by the right team member, minimizing response times and improving customer satisfaction. The seamless connection between communication and issue tracking systems helps reduce manual overhead, allowing your support staff to focus on resolution rather than administration.
