RingCentral
Azure OpenAI

Auto-Category SMS Inquiries

Efficiently organize incoming messages. Leverage AI to streamline support operations. Enhance customer experience through quick responses.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Classify Items Into Categories
Classify items into specific categories.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Chat
Create completions for chat messages with the GPT-35-Turbo and GPT-4 models.
Translate Text
Translate text from one language to another.
Classify Items Into Categories
Classify items into specific categories.
Create Image
Creates an image given a prompt, and returns a URL to the image.
Summarize
Summarizes a text message with the GPT-35-Turbo and GPT-4 models.

About the apps

Learn more about

RingCentral

and

Azure OpenAI

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Azure OpenAI

Azure OpenAI offers advanced language models and generative AI, empowering businesses with robust AI capabilities for diverse applications.

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Why

RingCentral

+

Azure OpenAI

= Perfect Match

By integrating RingCentral with Azure OpenAI, organizations can automate the categorization of incoming SMS messages. This allows customer support teams to quickly identify and address inquiries based on their specific categories, enhancing responsiveness and efficiency. The reduction in manual sorting means agents can focus on high-priority tasks, ultimately improving customer satisfaction and operational productivity.

Popular App Usecases

Streamline Outbound Messaging Tasks
Optimize communication by automating contact management.
Streamlined Outbound Calls
Seamlessly connect calls with your contact database.
Generate Leads from Outbound Messages
Automatically create leads from outbound messages.
Efficient Customer Updates
Streamline customer updates from calls efficiently.
Automate Contact Deletion
Automatically delete contacts after outbound calls.
Streamline Outbound Call Notifications
Instantly add users to issue watchers during outbound calls.
Update Contacts for Missed Calls
Stay organized by updating contacts after missed calls.
Efficient Call Follow-Up
Automatically generate follow-up tasks for missed calls.
Automate Missed Call Follow-ups
Convert missed calls into tasks effortlessly.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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