Instantly create support tickets from SMS. Streamline your customer interactions. Enhance response times effortlessly.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Freshservice
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
Integrating RingCentral with Freshservice allows businesses to automatically generate support tickets upon receiving SMS messages. This automation not only reduces the time staff spends manually entering data but also ensures that no customer inquiry goes unnoticed. By converting inbound SMS directly into support tickets, teams can prioritize and resolve issues faster, leading to improved customer satisfaction and operational efficiency.
