Automate Ticket Creation from SMS

Instantly create support tickets from SMS. Streamline your customer interactions. Enhance response times effortlessly.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Create Ticket

Create a new ticket.

Get Started See Ayudo in action

Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations

No items found.

About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating RingCentral with Freshservice allows businesses to automatically generate support tickets upon receiving SMS messages. This automation not only reduces the time staff spends manually entering data but also ensures that no customer inquiry goes unnoticed. By converting inbound SMS directly into support tickets, teams can prioritize and resolve issues faster, leading to improved customer satisfaction and operational efficiency.