Efficiently Manage Incoming SMS

Streamline customer interactions via SMS. Automatically manage contacts with ease. Enhance support efficiency and response times.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Find or Create Contact

Finds or create a contact.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

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Why

RingCentral

+

Zoho Desk

= Perfect Match

By integrating RingCentral with Zoho Desk, businesses can ensure that every incoming SMS message leads to swift action. This workflow automates the process of identifying existing contacts or creating new ones, significantly reducing manual entry. As a result, support teams can focus on resolving customer issues faster, improving overall satisfaction and enhancing communication efficiency.