Instantly Retrieve Issue Details

Transform SMS inquiries into actionable insights. Quickly access issue details with every message. Streamline support workflows effortlessly.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Get Issue

Gets the details for an issue.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows for seamless transition from customer inquiries to support ticket resolution. Each incoming SMS instantly triggers a retrieval of relevant issue details from Jira, eliminating manual searches and reducing response times. This integration enhances productivity by ensuring your support team can focus on resolving issues rather than hunting for information. With real-time updates, customers receive prompt responses, leading to higher satisfaction rates and improved overall efficiency.