Transform SMS inquiries into actionable insights. Quickly access issue details with every message. Streamline support workflows effortlessly.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Jira
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating RingCentral with Jira allows for seamless transition from customer inquiries to support ticket resolution. Each incoming SMS instantly triggers a retrieval of relevant issue details from Jira, eliminating manual searches and reducing response times. This integration enhances productivity by ensuring your support team can focus on resolving issues rather than hunting for information. With real-time updates, customers receive prompt responses, leading to higher satisfaction rates and improved overall efficiency.
