Streamline your support workflow effortlessly. Every SMS translates to immediate ticket access. Enhance response times and customer satisfaction.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Freshservice
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
With the integration of RingCentral and Freshservice, every new inbound SMS triggers an event that allows you to retrieve a ticket by its ID instantly. This connection reduces the manual workload on your support team by automating ticket management directly from SMS interactions, ensuring that no customer inquiry is overlooked. This streamlined process not only accelerates response times but also enhances the overall efficiency of customer support operations.
