Instant SMS to Jira Comments

Effortlessly bridge SMS and Jira. Capture valuable feedback in real-time. Enhance issue resolution efficiency.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

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List Issue Comments

Lists all comments for an issue,

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New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Leveraging the integration between RingCentral and Jira allows teams to streamline their customer support workflows. When an inbound SMS is received, it triggers a seamless action that compiles all comments associated with the relevant issue in Jira. This not only reduces manual data entry tasks but also ensures that support teams can access real-time information, enhancing the speed of resolution and improving overall customer satisfaction.