Instant SMS to Jira Comments

Effortlessly bridge SMS and Jira. Capture valuable feedback in real-time. Enhance issue resolution efficiency.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

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List Issue Comments

Lists all comments for an issue,

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New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Leveraging the integration between RingCentral and Jira allows teams to streamline their customer support workflows. When an inbound SMS is received, it triggers a seamless action that compiles all comments associated with the relevant issue in Jira. This not only reduces manual data entry tasks but also ensures that support teams can access real-time information, enhancing the speed of resolution and improving overall customer satisfaction.