RingCentral
Zoho Desk

Automate SMS Ticket Searching

Instantly process incoming SMS. Improve ticket resolution efficiency. Enhance customer support experience.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Search Ticket
Searches for tickets in your help desk.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Add Ticket Attachment
Attaches a file to a ticket.
Create Contact
Creates a contact in your help desk portal.
Create Account
Creates an account in your help desk portal.
Add Ticket Comment
Adds a comment to a ticket.
Create Ticket
Creates a ticket in your helpdesk.
Find Contact
Searches for contacts in your help desk portal.
Find or Create Contact
Finds or create a contact.
Search Ticket
Searches for tickets in your help desk.
Send E-Mail Reply
Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk allows seamless handling of SMS communications by automatically searching for related tickets within your help desk system. This integration reduces response times and ensures that customer inquiries are addressed swiftly, streamlining support workflows. By harnessing the power of AI to automate ticket searches based on incoming messages, you enhance operational efficiency and ensure that no client query is overlooked.

Popular App Usecases

Missed Calls to Tasks
Transform missed calls into tasks for swift follow-up.
Quick Resolution for Missed Calls
Transform missed calls into issue resolutions efficiently.
Transform Missed Calls into Tasks
Automatically create tasks from missed calls.
Transform Missed Calls into Tasks
Turn missed calls into tasks without lifting a finger.
Efficiently Manage Incoming SMS
Transform incoming messages into actionable contacts seamlessly.
Automate SMS to Task Creation
Transform incoming messages into tasks seamlessly.
Instant SMS Customer Lookup
Access customer details immediately upon receiving an SMS.
Instantly Source Contact Info
Quickly find contacts with incoming SMS inquiries.
Instant SMS Contact Update
Automatic contact updates triggered by new SMS messages.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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