RingCentral
Microsoft Outlook

Update Contacts from SMS

Streamline your contact management. Automatically update details from incoming messages. Enhance customer interactions effortlessly.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Update Contact
Add a contact to the root Contacts folder,
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Download Attachment
Downloads an attachment to the /tmp directory.
Add Label to Email
Adds a label/category to an email in Microsoft Outlook.
Approve Workflow
Suspend the workflow until approved by email.
Create Contact
Add a contact to the root Contacts folder,
Create Draft Email
Create a draft email,
Find Contacts
Finds contacts with the given search string.
List Contacts
Get a contact collection from the default contacts folder,
List Folders
Retrieves a list of all folders in Microsoft Outlook.
List Labels
Get all the labels/categories that have been defined for a user.

About the apps

Learn more about

RingCentral

and

Microsoft Outlook

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
No items found.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Microsoft Outlook

= Perfect Match

With the integration of Ringcentral and Microsoft Outlook, every new inbound SMS can trigger an automatic update to your contact list. This high-value automation eliminates the manual entry of contact information, reducing the risk of errors and enhancing the efficiency of customer support workflows. By synchronizing communication and contact management, teams can respond faster to customer inquiries, ultimately improving service quality and client satisfaction.

Popular App Usecases

Efficient Call Issue Tracking
Instantly link call recordings to issue watchers.
Streamline Issue Updates via Call
Automatically sync call events to issue updates for swift resolutions.
Instant Issue Retrieval from Outbound
Streamline issue tracking from outbound messages seamlessly.
Instant Ticket Retrieval
Instantly retrieve tickets from outbound messages.
Streamline Support Ticket Updates
Instantly update tickets upon outbound messages.
Seamless Contact Creation
Automatically create contacts from outbound messages.
Streamlined Call-Based Task Management
Automatically create tasks from your outbound calls seamlessly.
Automate Contact Updates
Ensure contacts are always up-to-date after calls.
Automated Ticket Updates
Streamline ticket updates for missed calls instantly.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.