RingCentral
Freshservice

SMS Ticket Updates Simplified

Instantly respond to incoming SMS. Streamline ticket updates seamlessly. Enhance efficiency in support workflows.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Update Ticket
Update a ticket.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating SMS capabilities with ticketing systems revolutionizes customer support workflows. With every incoming SMS triggering an automatic ticket update, support teams can significantly reduce response times and manual data entry. This automation not only optimizes operations but also enhances customer satisfaction by ensuring that inquiries are addressed promptly and accurately, allowing agents to focus on more complex issues.

Popular App Usecases

Instant SMS Comments for Issues
Automate issue comments upon receiving SMS.
Automate Task Deletion
Automatically remove tasks when calls come in.
Efficient Lead Creation
Instantly create leads from new inbound messages.
Automate SMS Issue Tracking
Streamline issue management with automatic SMS alerts.
Streamline Issue Management
Transform inbound messages into actionable issue transitions.
Rename Items on Incoming Calls
Instantly update item names with every new call received.
Instantly Find Support Tickets
Effortlessly link notifications to ticket searches.
Automate Task Creation Seamlessly
Transform notifications into actionable tasks effortlessly.
Automate Task Creation from Calls
Instantly turn calls into tasks to boost productivity.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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