Enhance your customer support efficiency. Instantly update tickets with incoming SMS. Seamlessly integrate communication and support tasks.
When this happens...
-
automatically do this!
Learn more about
RingCentral
and
Zoho Desk
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.
Integrating SMS capabilities with ticket management enhances responsiveness and reduces manual entry errors. By triggering updates for existing tickets as soon as an SMS is received, support teams can prioritize customer inquiries effectively. This automation allows agents to focus on resolving issues rather than managing communications, ultimately leading to faster resolutions and improved customer satisfaction.
