Streamline Ticket Updates

Enhance your customer support efficiency. Instantly update tickets with incoming SMS. Seamlessly integrate communication and support tasks.

When this happens...

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

automatically do this!

Update Ticket

Updates an existing ticket.

Get Started See Ayudo in action

Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations

No items found.

About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

No items found.

Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating SMS capabilities with ticket management enhances responsiveness and reduces manual entry errors. By triggering updates for existing tickets as soon as an SMS is received, support teams can prioritize customer inquiries effectively. This automation allows agents to focus on resolving issues rather than managing communications, ultimately leading to faster resolutions and improved customer satisfaction.