Jira
Freshservice

Instant Ticket Retrieval

Streamline your support workflows effortlessly. Connect Jira and Freshservice for instant ticket access. Enhance your team's efficiency and response times.

When this happens...

New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

-

automatically do this!

Get Ticket
Get a ticket by ID.
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Event
Trigger new event when an event with subscribed event source triggered,
New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Issue Deleted Event (Instant)
Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

Jira

and

Freshservice

, and how they work together to automate your workflows.

About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

Jira

+

Freshservice

= Perfect Match

Integrating Jira with Freshservice allows your support team to access tickets instantly when a new issue is created. By automating this process, you eliminate the manual steps typically required to retrieve ticket information, thus accelerating response times and improving overall service efficiency. This seamless connection ensures that your agents can focus on resolving customer queries faster, leading to increased satisfaction and productivity across your support operations.

Popular App Usecases

Efficient Contact Retrieval
Instantly find contacts when an issue is removed.
Efficient Issue Management
Automate issue tracking and gain valuable insights.
Automated Customer Creation
Transform issue deletions into customer creations instantly.
Streamline Task Management
Automatically sync issues to existing tasks for smooth tracking.
Instant Issue Resolution Tracking
Automatically sync tasks when new issues arise.
Streamline Issue Tracking
Transform new Jira issues into actionable items seamlessly.
Streamlined Contact Creation
Automate new contact generation upon issue deletion.
Streamline Task Management
Automatically organize tasks for improved workflow efficiency.
Automate Task Creation Seamlessly
Effortlessly convert events into actionable tasks.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.