Jira
Freshservice

Efficient Ticket Management

Streamline your support process effortlessly. Immediate updates reduce response time. Enhance your team's productivity.

When this happens...

New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

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automatically do this!

Update Ticket
Update a ticket.
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
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Actions
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New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Event
Trigger new event when an event with subscribed event source triggered,
New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Issue Deleted Event (Instant)
Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

Jira

and

Freshservice

, and how they work together to automate your workflows.

About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

Jira

+

Freshservice

= Perfect Match

By integrating Jira with Freshservice, teams can ensure that any updates made to issues in Jira are instantaneously reflected in the corresponding tickets within Freshservice. This automation minimizes manual tracking and ensures that support agents are always working with the latest information. The result is a significant reduction in response times, improved accuracy in ticket management, and a higher level of customer satisfaction, allowing teams to focus more on solving issues rather than updating records.

Popular App Usecases

Efficient Contact Retrieval
Instantly find contacts when an issue is removed.
Efficient Issue Management
Automate issue tracking and gain valuable insights.
Automated Customer Creation
Transform issue deletions into customer creations instantly.
Streamline Task Management
Automatically sync issues to existing tasks for smooth tracking.
Instant Issue Resolution Tracking
Automatically sync tasks when new issues arise.
Streamline Issue Tracking
Transform new Jira issues into actionable items seamlessly.
Streamlined Contact Creation
Automate new contact generation upon issue deletion.
Streamline Task Management
Automatically organize tasks for improved workflow efficiency.
Automate Task Creation Seamlessly
Effortlessly convert events into actionable tasks.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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