Seamless Attachment Management

Enhance issue tracking effortlessly. Integrate conversations with ticketing systems. Streamline support processes for faster resolutions.

When this happens...

New Message Received

Trigger new event when a new message is received in a conversation.

automatically do this!

Add Attachment To Issue

Adds an attachment to an issue,

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

In today's fast-paced support environments, integrating Freshchat and Jira is crucial for efficiency. By triggering an action to add attachments to issues when a new message is received, teams can ensure that all relevant information is captured without manual intervention. This integration minimizes delays, improves accuracy in issue resolution, and enhances overall customer satisfaction, allowing support teams to focus more on solving problems rather than managing workflows.