Streamline communication and issue tracking. Enhance collaboration between teams. Reduce resolution times significantly.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Jira
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating Freshchat with Jira allows customer support agents to automatically add comments to existing issues whenever a new message is received. This high-value automation enhances workflow efficiency, ensuring that relevant details from customer conversations are captured in real-time. By bridging the gap between communication and issue tracking, teams can collaborate more effectively and resolve customer inquiries faster than ever.
