Seamless Attachment Management

Streamline your workflows effortlessly. Enhance your issue tracking with instant attachments. Elevate customer support efficiency today.

When this happens...

New Message Received

Trigger new event when a new message is received in a conversation.

automatically do this!

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat with Jira allows teams to enhance their issue management processes significantly. When a new message is received in Freshchat, the integration automatically attaches relevant files to the corresponding Jira issue. This not only saves time but also ensures that all crucial information is readily available for swift resolutions, making it an essential part of modern customer support workflows.