Freshchat
Zoho Desk

Instantly Identify Customer Contacts

Streamline your support process. Automatically find or create customer profiles. Enhance communication efficiency.

When this happens...

New Message Received
Trigger new event when a new message is received in a conversation.

-

automatically do this!

Find or Create Contact
Finds or create a contact.

Explore Triggers and Actions

New Conversation Started
Trigger new event when a new conversation is started for a user.
New Message Received
Trigger new event when a new message is received in a conversation.
Update Contact
Updates details of an existing contact.
Update Ticket
Updates an existing ticket.

About the apps

Learn more about

Freshchat

and

Zoho Desk

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

Freshchat

+

Zoho Desk

= Perfect Match

In the fast-paced world of customer support, every interaction counts. By integrating Freshchat with Zoho Desk, you can automatically detect when a new message comes in, ensuring that customer inquiries are promptly addressed. This integration not only reduces the time spent on manual entries but also enhances the accuracy of your customer database, ultimately leading to better service and satisfaction. Experience seamless customer interactions while freeing up your team's valuable time to focus on complex issues.

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