Streamline your support workflow. Instantly access issue details. Enhance customer service efficiency.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Jira
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Enhance your customer support operations by automating the retrieval of issue details upon receiving new messages in Freshchat. This integration allows customer support agents to quickly access relevant Jira issues, reducing resolution times and improving user satisfaction. By connecting communication systems with issue tracking, you can ensure that your team has all the information they need to assist customers effectively, fostering a smoother resolution process.
