Instant Issue Lookup on Message

Streamline support workflows effortlessly. Connect messaging and issue tracking. Enhance team efficiency and resolution times.

When this happens...

New Message Received

Trigger new event when a new message is received in a conversation.

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat with Jira allows support teams to respond to customer inquiries swiftly. When a new message is received in Freshchat, it triggers a search for related issues in Jira, leveraging JQL for precise results. This integration minimizes response time and helps agents provide informed support, ultimately boosting customer satisfaction and streamlining the support process.