Streamline support workflows effortlessly. Connect messaging and issue tracking. Enhance team efficiency and resolution times.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Jira
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating Freshchat with Jira allows support teams to respond to customer inquiries swiftly. When a new message is received in Freshchat, it triggers a search for related issues in Jira, leveraging JQL for precise results. This integration minimizes response time and helps agents provide informed support, ultimately boosting customer satisfaction and streamlining the support process.
