Instant Issue Lookup on Message

Streamline support workflows effortlessly. Connect messaging and issue tracking. Enhance team efficiency and resolution times.

When this happens...

New Message Received

Trigger new event when a new message is received in a conversation.

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat with Jira allows support teams to respond to customer inquiries swiftly. When a new message is received in Freshchat, it triggers a search for related issues in Jira, leveraging JQL for precise results. This integration minimizes response time and helps agents provide informed support, ultimately boosting customer satisfaction and streamlining the support process.