Streamline Issue Resolution

Enhance your support workflow. Transition issues seamlessly upon new messages. Elevate customer experience with rapid responses.

When this happens...

New Message Received

Trigger new event when a new message is received in a conversation.

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat and Jira through new message triggers allows for immediate issue transitions. When a new message is received, the integration automatically updates issues in Jira, ensuring that nothing slips through the cracks. This high-value automation not only reduces manual work but also accelerates the resolution process, leading to happier customers and more efficient teams.