Streamline customer interactions effectively. Automate ticket updates effortlessly. Focus on resolution speed and accuracy.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Freshservice
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
Integrating Freshchat with Freshservice allows you to automate ticket updates triggered by new messages in conversations. This effortless connection lets your support agents focus on delivering exceptional customer service without the hassle of manual updates. By leveraging AI-powered orchestration, you can increase resolution speed, improve workflow efficiency, and enhance overall customer satisfaction while reducing repetitive tasks.
