Automated Ticket Updates

Never miss a follow-up. Transform missed calls into actionable tickets. Enhance your support responsiveness.

When this happens...

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

automatically do this!

Update Ticket

Update a ticket.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

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Why

RingCentral

+

Freshservice

= Perfect Match

Integrating missed inbound call notifications from RingCentral with ticket updates in Freshservice ensures that every customer interaction is accounted for. This automation eliminates the manual task of tracking missed calls, allowing support agents to focus on resolving issues rather than managing notifications. By instantly updating tickets, you improve response times and enhance overall customer satisfaction, leading to a more efficient support workflow.