Automated Issue Update Flow

Streamline your support operations. Automatically update issues based on new events. Enhance response times and accuracy.

When this happens...

New Okta Event

Trigger new event when the system observes a new event.

automatically do this!

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

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Explore Triggers and Actions

New Okta Event

Trigger new event when the system observes a new event.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Okta

and

Jira

, and how they work together to automate your workflows.

About

Okta

Okta provides secure access to applications, essential for support teams managing identity verification and user access, enhancing service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Okta

+

Jira

= Perfect Match

Integrating Okta with Jira allows for immediate updates to issues whenever a new event is detected in Okta. This automation reduces manual input, minimizes errors, and accelerates the resolution process. By leveraging this workflow, teams can ensure that issues are addressed promptly, keeping customer satisfaction high and operational efficiency at peak levels.