RingCentral
Jira

Enhance Call Feedback Loop

Streamline your customer support workflow. Automatically document call insights. Improve issue resolution efficiency.

When this happens...

New Outbound Call (Instant)
Trigger new event on each outgoing call

-

automatically do this!

Add Comment To Issue
Adds a new comment to an issue,
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira automates the process of logging comments on issues following outbound calls. Every time an outbound call is made, a new comment can be added to a relevant issue, ensuring that all interactions are documented seamlessly. This integration minimizes manual data entry, enhances collaboration among your support teams, and ultimately leads to faster resolution times for customer inquiries. Empower your support personnel by providing them with instant access to call-related insights directly within your issue trac...

Popular App Usecases

Instant Customer Creation
Automatically create customers with every incoming call.
Streamline Call Management
Turn every call into a productive subitem for tracking.
Instantly Create New Contacts
Automatically add new contacts with each inbound call.
Seamless Issue Updates
Automatically update issues from RingCentral notifications.
Instant Event Details Retrieval
Connect notifications to calendar events for smooth operations.
Streamline Event-Driven Data Retrieval
Automatically pull data matching specific criteria for quick insights.
Streamline Call Recordings to Issue
Automatically transition issues based on recorded calls.
Streamline Contact Management
Automatically update contacts based on new recordings.
Streamline Task Status Updates
Automate task status retrieval with each new call recording.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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