Categorize Items from Calls

Effortlessly categorize call items. Streamline your workflows and enhance productivity. Experience faster resolution times.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Classify Items into Categories

Classify items into specific categories using the Chat API.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Chat

The Chat API, using the `gpt-3.5-turbo` or `gpt-4` model.

Summarize

Summarizes text using the OpenAI API.

Analyze Image Content

Send a message or question about an image and receive a response.

Cancel Run (Assistants)

Cancels a run that is in progress.

Chat using File Search

Chat with your files knowledge base (vector stores).

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions.

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation.

Chat using Web Search

Chat using the web search tool.

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools.

About the apps

Learn more about

RingCentral

and

OpenAI (ChatGPT)

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

OpenAI (ChatGPT)

OpenAI (ChatGPT) enhances customer support by delivering AI-driven solutions for seamless communication and efficient service operations.

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Why

RingCentral

+

OpenAI (ChatGPT)

= Perfect Match

Integrating a new outbound call trigger with AI-driven classification revolutionizes how businesses handle customer interactions. By instantly categorizing items during each outbound call, teams can enhance their operational efficiency and ensure that all relevant information is organized and retrievable. This automation reduces manual input, minimizes errors, and significantly speeds up response times, allowing support agents to focus on providing exceptional service.