RingCentral
Freshservice

Automatic Ticket Creation

Streamline your customer support. Effortlessly log calls as tickets. Enhance response efficiency.

When this happens...

New Outbound Call (Instant)
Trigger new event on each outgoing call

-

automatically do this!

Create Ticket
Create a new ticket.
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Freshservice

= Perfect Match

Integrating Ringcentral with Freshservice provides an automated solution for managing support tickets. Each time an outbound call is made, a corresponding ticket is generated, ensuring that no customer inquiry goes untracked. This seamless connection minimizes manual entry, accelerates ticket resolution, and enhances overall customer service efficiency.

Popular App Usecases

Efficient Call Issue Tracking
Instantly link call recordings to issue watchers.
Streamline Issue Updates via Call
Automatically sync call events to issue updates for swift resolutions.
Instant Issue Retrieval from Outbound
Streamline issue tracking from outbound messages seamlessly.
Instant Ticket Retrieval
Instantly retrieve tickets from outbound messages.
Streamline Support Ticket Updates
Instantly update tickets upon outbound messages.
Seamless Contact Creation
Automatically create contacts from outbound messages.
Streamlined Call-Based Task Management
Automatically create tasks from your outbound calls seamlessly.
Automate Contact Updates
Ensure contacts are always up-to-date after calls.
Automated Ticket Updates
Streamline ticket updates for missed calls instantly.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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