Streamline Outbound Call Issues

Maximize efficiency with instant issue retrieval. Effortlessly link calls to support cases. Enhance customer experience with rapid resolutions.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Get Issue

Gets the details for an issue.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral and Jira allows teams to streamline workflows by linking outbound calls directly to issue details. Each time a call is made, relevant information is automatically retrieved, ensuring that support agents have immediate access to necessary context. This integration reduces the time spent on manual lookups, fosters quicker resolutions, and improves overall customer satisfaction by providing timely responses and informed support during calls.