Instant Call Issue Lookup

Enhance your call experience with quick issue resolution. Automatically search issues during outbound calls. Streamline support with AI-driven insights.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral and Jira allows teams to resolve customer queries during outbound calls more efficiently. By triggering a search for issues with JQL automatically on new outbound calls, agents can access relevant tickets instantly. This automation reduces the time spent manually searching for information, improves customer satisfaction, and enhances overall productivity within support workflows.