Instant Call Issue Lookup

Enhance your call experience with quick issue resolution. Automatically search issues during outbound calls. Streamline support with AI-driven insights.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral and Jira allows teams to resolve customer queries during outbound calls more efficiently. By triggering a search for issues with JQL automatically on new outbound calls, agents can access relevant tickets instantly. This automation reduces the time spent manually searching for information, improves customer satisfaction, and enhances overall productivity within support workflows.