Streamline Call-Driven Issue Management

Automate issue transitions with each call. Enhance support workflows effortlessly. Boost resolution efficiency with seamless integration.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to turn every outbound call into an actionable item. By triggering an issue transition upon each call, support personnel can instantly update the status of related tasks, ensuring that nothing falls through the cracks. This automation not only saves time but also enhances team productivity, leading to quicker resolutions and improved customer satisfaction. With this integration, staying on top of issues becomes a streamlined process, preventing delays and enhancing communication across departments.