RingCentral
Jira

Streamline Call-Driven Issue Management

Automate issue transitions with each call. Enhance support workflows effortlessly. Boost resolution efficiency with seamless integration.

When this happens...

New Outbound Call (Instant)
Trigger new event on each outgoing call

-

automatically do this!

Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Update Comment
Updates a comment,
Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to turn every outbound call into an actionable item. By triggering an issue transition upon each call, support personnel can instantly update the status of related tasks, ensuring that nothing falls through the cracks. This automation not only saves time but also enhances team productivity, leading to quicker resolutions and improved customer satisfaction. With this integration, staying on top of issues becomes a streamlined process, preventing delays and enhancing communication across departments.

Popular App Usecases

Instant SMS to Issue Creation
Create issues automatically from inbound SMS messages.
Instant Contact Creation from Messages
Automatically create contacts from new inbound messages.
Instant SMS Ticket Retrieval
Efficiently handle incoming SMS for swift ticket management.
Efficient Call Task Tracking
Monitor the status of tasks triggered by calls.
Streamline Call Task Management
Get immediate task visibility with each new call.
Automate Task Creation on Calls
Automatically generate tasks from call events for seamless management.
Streamline Call Contact Access
Instantly access contacts during inbound calls.
Automate Call Attachments
Automatically attach call notes to relevant issues.
Attach Files from Calls
Automatically attach files to tickets from incoming calls.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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