Streamline Call-Driven Issue Management

Automate issue transitions with each call. Enhance support workflows effortlessly. Boost resolution efficiency with seamless integration.

When this happens...

New Outbound Call (Instant)

Trigger new event on each outgoing call

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to turn every outbound call into an actionable item. By triggering an issue transition upon each call, support personnel can instantly update the status of related tasks, ensuring that nothing falls through the cracks. This automation not only saves time but also enhances team productivity, leading to quicker resolutions and improved customer satisfaction. With this integration, staying on top of issues becomes a streamlined process, preventing delays and enhancing communication across departments.