Streamlined Communication Updates

Enhance your support workflows seamlessly. Instantly update Jira with outbound messages. Improve your team's response time.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Add Comment To Issue

Adds a new comment to an issue,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows for instant communication updates that streamline the customer support workflow. Each outbound message triggers a comment addition to relevant Jira issues, ensuring that all team members stay informed without manual input. This automation significantly reduces the time spent on updating tickets, allowing your team to focus on resolving customer inquiries more efficiently.