Automate Ticket Attachment Process

Streamline your support workflow effortlessly. Enhance responsiveness with automated ticket updates. Reduce manual tasks and improve efficiency.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Add Ticket Attachment

Attaches a file to a ticket.

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Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Update Contact

Updates details of an existing contact.

Update Ticket

Updates an existing ticket.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

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Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk optimizes your customer support operations by automating ticket attachments based on new outbound message events. With this setup, every time an outbound message is sent, relevant files can be seamlessly attached to corresponding tickets. This not only saves time and minimizes errors but also ensures that your support team has all necessary information at their fingertips, allowing for quicker resolutions and improved customer satisfaction.