Streamline Support Issue Assignment

Automatically assign issues with ease. Enhance resolution speed effectively. Connect communication and task management seamlessly.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Assign Issue

Assigns an issue to a user.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

In the fast-paced landscape of customer support, quick issue resolution is vital. By integrating RingCentral with Jira, businesses can seamlessly transition from communication to action. Each new outbound message triggers an automatic issue assignment, ensuring no customer query is left unattended, thus enhancing overall efficiency and response times. This integration minimizes manual tasks, allowing teams to focus on what truly matters: solving customer problems swiftly.