Identify Contacts from Messages

Streamline your support workflow with instant contact retrieval. Enhance communication efficiency. Empower your agents to resolve queries quickly.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Find Contact

Searches for contacts in your help desk portal.

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Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Update Contact

Updates details of an existing contact.

Update Ticket

Updates an existing ticket.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

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Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk allows for the automatic triggering of contact searches whenever an outbound message event occurs. This high-value automation eliminates the need for manual lookups, significantly speeding up response times and improving customer satisfaction. By connecting your communication platform with your help desk, agents can seamlessly access relevant contact information, leading to more effective interactions and quicker resolutions.